Terms

Seller company


Ishibashi Music Corporation

Address


2-14, Kandaogawamachi, Chiyoda-ku, Tokyo, 101-0052, Japan

E-mail:imj@ishibashi.co.jp

Required cost other than for products


Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility

How to purchase products


Please place the desired item in your shopping cart, register as a user, and then place the order. After user registration please select a payment method.

Product delivery period:


Your order is sent to you after your payment is fully completed. In principle, it usually takes approximately 5 business days to inspect and arrange shipment of your order.

However, due to stock conditions, circumstances of our suppliers or our stores are in the busy period, there is a possibility that the dispatch of your order is delayed.

We will send you a "Shipping Confirmation" and EMS tracking number once your order has been shipped. Delivery by EMS normally takes between 5-7 days.

Delivery time depends on which country your order is shipped.

How to pay


Paypal

About return / exchange products


We can accept returns/exchanges under the following circumstances;

(a) What you received does not match the information our international sales staff provided you with.

(b) Damage caused during shipping. Please check for any damage to your package before signing for your shipment and if you find any, report it to the shipping company immediately.

(c) The product you received is defective.

(d) You received a different item to what our staff informed you they were shipping.

In the case of any of these reasons, please email our staff within 24 hours and make the subject of your email "Return request". Please be as specific with the details as possible.

Do not discard any of the packaging, manuals, papers, parts or accessories the item has been supplied with, and in particular, please do not remove protective film from any of the instruments pickups, pickguards, control plates, etc.

A full refund of the purchase price (minus bank costs, PayPal fees, shipping costs, duty and tax) of the goods or exchange will be made once the goods are returned to us in the same condition as when they left our premises.

For any other reason, we are not able to accept returns and cancellations.